Digitization is one of the main concerns of the public administration
Public administrations are at an advanced stage of digitization. The primary factors include the widespread use of the Internet and smartphones, as well as the passage of legislation 39/2015 (Administrative Procedure) and 40/2015 (Legal Regime of the Public Sector), which have accelerated the digitization of public administrations.
Both regulations came into force in October 2016 and share the goal of pursuing digitally managed organizations for more efficient and cost-effective work processes and transparency, as well as assuring public access to all operations and establishing a simple and integrated administrative framework.
Basic procedures such as requesting an appointment to renew the National ID card, registering a vehicle, paying taxes, fees, traffic fines, etc. can now be done electronically. However, the implementation of digital tools and processes varies depending on the type of entity. A State entity is not the same as an autonomous or local entity.
Currently, the digitization and incorporation of new technologies into their workflows is the main concern of public administrations.